Web ke "+ Create New User" form me mobile number ka field nahi hai, isliye wahan se bane users ka mobile aksar khaali ("missing") hota hai — tab Forgot password ka OTP kahin nahi jaata. Setup → Admin → Security → "Staff Contact (for OTP password reset)" me us user ke saamne "Edit" dabakar mobile aur OTP channel bharo. Staff Directory se bane login me staff ka phone apne aap jud jaata hai. Agar fir bhi na ho to purana login band (Delete) karke naye username se naya user bana sakte ho.
Staff ka password bhool gaya to owner ya admin kya kare?
User Management me kisi aur ka password reset karne ka button nahi hai. Staff khud login page par "Forgot" tab me apna username daale — OTP uske account me save mobile number par jaata hai, OTP + naya password daal kar reset ho jaata hai. Admin pehle Setup → Admin → Security → "Staff Contact" me us staff ka Mobile bhar de.
Where in ORALZY: Setup → Admin → Security · Setup → Admin → Users & Policy → User Management
Quick steps
- Setup → Admin → Security → "Staff Contact" tab kholo
- Staff ke saamne "Edit" dabao, Mobile bharo aur save karo
- Staff login page par "Forgot" tab me username daale
- OTP aur naya password daal kar reset kare