Clinic ke liye "Send to clinic" ka matlab — kaam lab se nikal gaya; parcel milne par clinic khud receipt confirm karti hai. "Finishing" / "Send to clinic" dabane par pipeline wala stage bhi us hisaab se aage ho jaata hai. Rokne wali cheezein: (1) doctor ke bina sune voice note — "Working" / "Finishing" se pehle "✓ Heard it"; (2) case pipeline ke QC stage par hai aur QC pass nahi — "QC must pass before sending …"; (3) clinic ne case cancel kar diya — "Case was cancelled by the clinic — it can no longer be worked"; (4) clinic ne deliver mark kar diya — "Case already delivered — cannot change". Apne dentist ke case par stage badalte hi dentist ko WhatsApp update jaata hai (case par ✓ "Dentist told on WhatsApp …" ya ⚠️ "Last update did not reach the dentist: …"). Return parcel ki details save karne se bhi case khud "Sent to clinic" ho jaata hai. Mobile: case kholo → same buttons.
ORALAB me case Accept, Working, Finishing ya Send to clinic kaise kare?
Cases → "Case Inbox" → case kholo → "UPDATE STATUS" me "Accept" / "Working" / "Finishing" / "Send to clinic" dabao (lab ke apne dentist ke case par last button "Send to dentist"). Clinic case par clinic ko wahi status turant dikhta hai aur chat me "🔄 Status: …" line jaati hai. "Send to clinic" ke baad case "Sent to clinic" ho jaata hai aur buttons band.
Where in ORALZY: Lab side: ORALAB → Cases → Case Inbox → case kholo → UPDATE STATUS · Treatment → Lab · Mobile: ORALAB app → Cases → Case Inbox
Quick steps
- Cases → "Case Inbox" me case par click karo
- "UPDATE STATUS" me kaam ke hisaab se "Accept", phir "Working", "Finishing" dabao
- Kaam bhejte waqt "Send to clinic" (apne dentist ke case par "Send to dentist") dabao
- Error aaye to message padho — voice note sunna, QC pass karna ya clinic se baat karna