Campaign ki chat bina unread ke khulti hai (message clinic ne bheja tha), isliye inbox bhar jaane se ghabrao nahi — patient ka jawab aane par hi wo unread hoti hai. Agar patient STOP likhe to us number par aage koi campaign / message nahi jaata, aur report me wo "Replied" me gina jaata hai.
Campaign ke message par patient ne reply kiya to kahan dikhega?
Patient ka jawab Patient Connect → WhatsApp → WhatsApp Team Inbox (hub ka "Live Inbox") me aata hai. Campaign jinko gaya un sabki chat wahan khul jaati hai aur message par "📢 Campaign: <naam>" likha hota hai; upar "Replies" chip se sirf jawab dene wale aur "Campaign" chip se campaign wali chats dikhti hain. Campaign report ka "Replied" button bhi yahi log dikhata hai.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Patient Connect → WhatsApp → WhatsApp Campaigns
Quick steps
- Patient Connect → WhatsApp → WhatsApp Team Inbox kholo
- Upar "Replies" ya "Campaign" chip dabao
- Chat kholo aur jawab do