Campaigns ke beech koi aapsi jaanch nahi hoti ki pichhle campaign me isko gaya tha. Isliye "↻ Retry Failed" ek hi baar dabao (button dabane ke baad bhi dikhta rehta hai) aur launch se pehle list ke purane drafts dekh lo. Ek hi phone wale do family members ko ek campaign me ek hi message jaata hai. Jo patient pareshan ho use WhatsApp Contacts me "⏸ Hold" ya "🚫 Inactive" kar sakte ho.
Ek patient ko campaign ka message do baar kyun gaya?
Ek hi campaign me ek number ko sirf ek baar message jaata hai (apne aap hone wale retry ya server restart ke baad bhi). Do baar tab jaata hai jab wahi log do alag campaigns me hon — jaise same list do campaign me launch hui, ya "↻ Retry Failed" do baar dabaya aur dono "RETRY - …" draft launch hue. Har campaign apna alag message bhejta hai.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Campaigns · Patient Connect → WhatsApp → WhatsApp Contacts
Quick steps
- Campaign list me dekho ki same naam / RETRY wale do campaign to launch nahi hue
- Har campaign ka "View" kholo aur us patient ko search karo
- Aage se "↻ Retry Failed" ek hi baar dabao