Ek hi number do patients par ho (typo ya family card) to patient ko kuch nahi jaata — hospital ko phir bhi jaata hai. Patient ka phone na ho, ya patient ne messages band (opt-out) kiye hon, to bhi nahi jaata. Isliye patient ke "🏥 Scheme numbers" card me sahi OPD / Day-Care number bharna zaroori hai. Ek round me 25 patient message tak — usse zyada ho to baaki patients ka message chhoot jaata hai, agle round me dobara nahi jaata.
Patient ko RGHS pre-auth ka WhatsApp kab jaata hai aur kab nahi?
Tabhi jab: "Send to the patient" switch on ho, clinic beta clinic ho, status Approved ya Rejected ho (Query patient ko nahi jaati), aur portal ka TID app me EK hi patient ke OPD / Day-Care number se bilkul mile (ya kisi ne TID us patient se joda ho). Naam se kabhi nahi milaya jaata. Message me patient ka naam, Transaction ID, status aur hospital ka naam hota hai.
Where in ORALZY: Setup → Integrations → RGHS Claim Tracking · Patient Care → Patients → Patient List
Quick steps
- Patient ke chart → ✏️ Edit patient details → "🏥 Scheme numbers" me sahi number rakho
- Setup → Integrations → RGHS Claim Tracking → "Send to the patient" on karo
- Status Approved / Rejected hote hi patient ko WhatsApp jaata hai