Ye 22 Oct 2026 se hai: purane "Namaste … ji 🙏 … clinic se sampark karein" aur call wale buttons ko Meta ne marketing maan kar reject kiya tha. Dono message default OFF hain aur sirf beta clinics me jaate hain. Switch Setup → Integrations → RGHS Claim Tracking → "📲 Pre-auth WhatsApp & daily RGHS files" me: "Send to the patient (Approved / Rejected only)" aur "Remind the patient to get admitted (24 h after pre-auth)" — badalna owner / admin ka kaam. Patient ko tabhi jaata hai jab portal ki TID patient ke OPD / Day-care number se bilkul mile — naam se kabhi nahi; admission reminder tabhi jab TID pichhle ghante me portal par check hui ho aur admission khaali ho. Patient ka phone na ho ya usne messages band (STOP) kiye hon to nahi jaata.
RGHS pre-auth ka WhatsApp patient ko kya likha jaata hai?
Patient ko ab saada status update jaata hai: "RGHS pre-authorization update for <naam>." — Transaction ID, Status (Approved / Rejected), Hospital (clinic ka naam) aur "This is an automatic update on your RGHS treatment request." Admission reminder: "RGHS admission pending for <naam>." — Transaction ID, Hospital, "Admission due by: <time>". Dono me sirf ek "OK" button.
Where in ORALZY: Setup → Integrations → RGHS Claim Tracking · Mobile: Setup → Integrations → RGHS Claim Tracking
Quick steps
- Setup → Integrations → RGHS Claim Tracking kholo
- "📲 Pre-auth WhatsApp & daily RGHS files" card me patient wale switch ON karo
- Patient ki file me OPD / Day-care number portal ki TID jaisa bharo