Wajah: Meta 24 ghante ke bahar sirf approved template deliver karta hai; pehle aisa text gir jaata tha. WhatsApp phir bhi na jaaye to wahi message SMS se (care instructions wala DLT template) try hota hai; "SMS" chuni hui row seedha SMS se jaati hai. Patient "Dikkat hai" dabaye to Today → Patient Requests me urgent row banti hai ("… ne dard / dikkat batayi hai — call karein") aur patient ko jawab jaata hai ki clinic call karega; "Sab theek hai" par sirf dhanyavaad ka jawab. Sequence tabhi chalta hai jab Setup → Settings → Auto Messages → Patient Messages (on/off) me post-op switch ON ho. Har 15 minute me due message jaate hain.
Post-op ka mera likha message patient ko WhatsApp par alag shabdon me kyun mila?
Post-op sequence ka WhatsApp, jab patient ne 24 ghante me clinic ko WhatsApp nahi kiya, Meta ke approved template me jaata hai: turant wala (0 ghante) "Treatment Done" message dawai aur instructions ke saath, aur baad wale (Day 2, Day 7…) ek check-in — "<treatment> ke baad ab kaisa mehsoos ho raha hai?" buttons "Sab theek hai" / "Dikkat hai" ke saath. Aapka likha text tab jaata hai jab chat khuli ho.
Where in ORALZY: Setup → Settings → Clinical → Treatment Types · Setup → Settings → Auto Messages → Patient Messages (on/off) · Today → Patient Requests
Quick steps
- Setup → Settings → Auto Messages → Patient Messages (on/off) me post-op switch ON rakho
- Treatment Types → Edit → "📱 Post-Op WhatsApp Sequence" me messages set karo
- Patient "Dikkat hai" dabaye to Today → Patient Requests me call karo