ORALZY
FAQ

Treatment Done hone par patient ko kya kya milta hai (print, WhatsApp)?

Haath me: abhi bane consent forms (aakhri page Patient Feedback Form), bill, Case Sheet aur Discharge Summary ke print. Chair par: "🗣️ Patient feedback form" ka QR popup. Phone par: feedback form ka link (auto feedback default ON), aur post-op / follow-up message sirf tab jab Setup → Settings → Auto Messages → Patient Messages (on/off) me wo switch ON ho (default OFF). Bill apne aap WhatsApp nahi hota.

Where in ORALZY: Setup → Settings → Auto Messages → Patient Messages (on/off) · Patient Connect → Campaigns → Reviews · Patient chart → Visits → ✓ Done → ✓ Mark done

Bill bhejna ho to patient chart → ⋯ (More actions) → "WhatsApp patient" → "Send documents (PDF)" → "🧾 Latest bill". Message switch: "Post-treatment message + Day-1 / Day-7 follow-up (fires on Mark Done)" aur "Post-op care sequence after a treatment is marked done" — dono owner / admin ON karte hain; patient ne messages band kiye hon to nahi jaate. Feedback link 7 din me ek hi baar jaata hai; Patient Connect → Campaigns → Reviews me auto feedback band ya minimum bill amount set kar sakte ho. Feedback card par dikhta hai link gaya ya nahi ("Link sent" / "Message not sent …") — na gaya ho to patient QR scan kar le. Ek saath kai treatment Done karne par post-treatment message aur feedback ek hi baar jaata hai; post-op care sequence har treatment ki apni. Kaunse print aayein: Setup → Settings → Billing → Printing Setup.

Quick steps

  1. Mark Done ke baad print hue papers patient ko do
  2. QR popup aaye to patient se scan karwao
  3. Bill WhatsApp karna ho to ⋯ (More actions) → "WhatsApp patient" → "🧾 Latest bill"
  4. Post-op message chahiye to owner / admin Setup → Settings → Auto Messages → Patient Messages (on/off) me switch ON kare

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