Reason ka English text Meta / SMS company ka hi hota hai, app use badalta nahi. Pehle "Sent" dikha message baad me "Failed" ho sakta hai jab Meta ki receipt me fail aaye — tab Reason me unka error title aata hai (na mile to "Delivery failed"). Sirf ek patient ke message Failed hon to uska number galat ho sakta hai ya us number par WhatsApp na ho; sab patients ke Failed hon to WhatsApp hub ke sabse upar wali patti (WhatsApp chalu hai ya nahi) dekho. WhatsApp fail hone par app aksar wahi message SMS se bhej deta hai — tab us patient ki ✉️ SMS row "Sent" dikhti hai.
Sent Log me message Failed dikh raha hai to kya kare?
Failed = WhatsApp (Meta) ya SMS company ne message lene se mana kiya, ya baad me pahunch nahi paya. Patient Connect → WhatsApp → "📋 Sent Log" → Status "Failed" chuno → row par click → laal "Reason:" me company ka apna error likha hota hai. Patient ka number chart me check karo, phir message dobara bhejo ya phone karo — Sent Log me Retry button nahi hai.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log
Quick steps
- Sent Log me Status dropdown se "Failed" chuno
- Row par click karke "Reason:" padho
- Patient chart me phone number sahi hai, check karo
- Patient ko dobara message bhejo ya phone karo