Ye chip sirf Sent / In Progress case par aata hai. Agar vendor par "Auto-send WhatsApp to lab when a case is dispatched" OFF hai ya vendor ka WhatsApp / phone number hi nahi, to WhatsApp jaata hi nahi aur ye chip bhi nahi aata — Patient chart → Lab me "Lab Notified" khaali rehta hai. Theek karne ke liye: Treatment → Lab → Lab Cases → "Lab Vendors" tab → vendor "Edit" → WhatsApp Number bharo aur auto-send tick rakho; clinic ka WhatsApp Setup → Integrations → Connect WhatsApp (Meta) me aur balance Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs me dekho. Bheje hue case ka WhatsApp dobara bhejne ka button nahi hai. Connected (ORALAB) lab ko case uske inbox me WhatsApp ke bina bhi dikhta hai, aur portal link wala lab apne portal me dekh leta hai.
Lab case par "⚠️ WhatsApp not sent" kyun likha hai?
Case lab ko bheja gaya (Sent) par lab ko WhatsApp bhejne ki koshish fail ho gayi — wajah chip par mouse rakhne se dikhti hai (mobile par chip ke saath likhi hoti hai). Case ka kaam-order phir bhi case chat me hai; lab ko 💬 Chat, phone ya apne WhatsApp se khud bata do.
Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Orders tab → Status column · Setup → Integrations → Connect WhatsApp (Meta)
Quick steps
- Chip par mouse rakh kar wajah padho
- Lab ko 💬 Chat / phone se case ke baare me batao
- Lab Vendors → Edit me WhatsApp Number aur auto-send check karo
- Clinic ka WhatsApp connection aur balance check karo