List me ek baar me sabse naye 100 chats aate hain, unread ("N new") wali sabse upar; purani chat search se milti hai. Ek chat me aakhri 500 messages dikhte hain. Chat ke andar: patient ke messages, inbox se bheje reply, bot / automatic jawab ("🤖 Auto-reply"), campaign message ("📢 Campaign: <naam>") aur — agar number Business app ke saath juda hai — phone app se bheje reply ("📱 Phone ke WhatsApp app se"). Sirf WhatsApp: SMS ya RCS ka jawab yahan nahi aata. Patient ka naam uski patient file se (mobile number milakar) aata hai. Web par list har 3 second, mobile par 15 second me khud refresh hoti hai.
Live Inbox me kaun si WhatsApp chats dikhti hain, sab messages kyun nahi?
Patient Connect → WhatsApp → WhatsApp Team Inbox (WhatsApp hub ka "Live Inbox" tab) me sirf wo chats hoti hain jinme patient ne clinic ko WhatsApp kiya, ya jinhe WhatsApp campaign gaya. Har automatic reminder / bill message yahan nahi aata — wo sirf tab dikhta hai jab us patient ki chat pehle se bani ho. "Kisko kya gaya" dekhna ho to Patient Connect → WhatsApp → Sent Log.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · WhatsApp hub → "Live Inbox" tab · Mobile: Patient Connect → WhatsApp → WhatsApp Team Inbox
Quick steps
- Patient Connect → WhatsApp → WhatsApp Team Inbox kholo
- Sirf patient ke jawab dekhne ho to "Replies" chip dabao
- Kisi patient ko kya bheja gaya, ye Patient Connect → WhatsApp → Sent Log me dekho