Pehchan: hub ki patti 🟡 "WhatsApp is on, but the balance is used up — messages are going by SMS."; balance tile me "🛑 WhatsApp band hai — recharge karein"; Sent Log me WhatsApp row "Blocked" aur wajah "insufficient_wa_balance — clinic ka WhatsApp balance khatam (need ₹…, have ₹…). Recharge: WhatsApp → Balance & Packs."; chart ke Send message sheet par "The clinic's WhatsApp account has no balance…". Campaign ke ruke message "Failed" me jaate hain — campaign khud kuch baar (3 koshish tak) dobara try karta hai, phir bhi bache to recharge ke baad "↻ Retry Failed". Tile par hara note ho ki ORALZY ke number se gaye message ka kharcha ORALZY utha raha hai, to ORALZY number wale message balance ke bina bhi jaate hain. Recharge: Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs ya hub ka 💰 tile.
WhatsApp balance ₹0 ho gaya to kaun se message rukenge?
₹0 (ya ek message ke rate se kam) hote hi clinic ka koi WhatsApp message nahi jaata — ORALZY number se bhi nahi, apne number se bhi nahi. Reminder, bill, recall jaise text message jahan SMS chalu hai wahan SMS ban kar jaate hain; X-ray / photo / PDF, Live Inbox reply, chatbot ke jawab aur WhatsApp campaign SMS nahi bante — wo ruk jaate hain. Recharge hote hi WhatsApp phir chalu.
Where in ORALZY: Patient Connect → WhatsApp · Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs
Quick steps
- Patient Connect → WhatsApp — patti 🟡 aur tile ka "🛑 WhatsApp band hai" dekho
- Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs se pack lo
- Hub par "Check again" — patti 🟢 honi chahiye
- Jo zaroori photo / PDF ruke the unhe dobara bhejo