Reason ORALZY team ka likha note hai; jawab clinic ke registered email par bhi aata hai ("Reply to your WhatsApp connect request — ORALZY"). Hinglish screen par pill "Manzoor nahi hui", "Wajah: …" aur button "Dobara request bhejein" hota hai. Dobara request kabhi bhi bhej sakte ho — nayi request purana faisla hata deti hai aur status phir "Pending" ho jaata hai. Request sirf owner/admin bhej sakte hain. Mobile: Patient Connect → WhatsApp → WhatsApp Connection par "Not approved yet" + ORALZY ka note, neeche form aur "Send request again". Mana hone ka matlab ye nahi ki WhatsApp band hai — patient messages ORALZY ke number / SMS se jaate rehte hain.
WhatsApp connect request 'Not approved' aa gayi to ab kya kare?
Setup → Integrations → Connect WhatsApp (Meta) par laal "Not approved" pill, "ORALZY has not allowed connecting your own WhatsApp number at this time (date)." aur "Reason: …" dikhta hai. Clinic ka baaki sab pehle jaisa chalta hai. Wajah door karke wahi form bharo ("Your WhatsApp Business number", "Why do you need it (optional)") aur "Send request again" dabao.
Where in ORALZY: Setup → Integrations → Connect WhatsApp (Meta) · Patient Connect → WhatsApp → WhatsApp Connection · Mobile: Patient Connect → WhatsApp → WhatsApp Connection
Quick steps
- Setup → Integrations → Connect WhatsApp (Meta) kholo
- "Reason:" padho aur wo kami door karo
- "Your WhatsApp Business number" aur wajah dobara bharo
- "Send request again" dabao — pill "Pending" ho jayega