Reason optional hai. Notification sirf un patients ko jaati hai jo patient app me login karke book karte hain; website (booking link) wale patient ka app account nahi hota, isliye unhe na notification jaati hai na WhatsApp. Wo apne status link par 'Could not be scheduled — please contact the clinic' dekh sakte hain. Rejected request "Rejected" tab me rehti hai; reject ka undo nahi hai — patient dobara request bhej sakta hai ya staff calendar se seedha book kar de. Mobile: Online Bookings screen par "Reject" → "Send Rejection".
Online booking request Reject kaise kare aur patient ko pata chalta hai?
Today → Calendar → Online Bookings → "Action Queue" me row par "✗ Reject" → "Reject Request" box me Reason likho (jaise "Doctor is on leave that day") → "Send Rejection". Status REJECTED ho jaata hai aur reason row me dikhta hai. Patient app se aayi request par patient ko app notification jaati hai; website page se aayi request par koi message nahi jaata — patient ko khud phone karo.
Where in ORALZY: Today → Calendar → Online Bookings · Mobile: Today → Calendar → Online Bookings
Quick steps
- Today → Calendar → Online Bookings → "Action Queue"
- Row par "✗ Reject" dabao
- Reason likho (optional)
- "Send Rejection" dabao
- Website se aayi request ho to patient ko phone karke batao