ORALZY
FAQ

WhatsApp connect request bhej di, approve kab hogi aur kaise pata chalega?

Request ke baad Setup → Integrations → Connect WhatsApp (Meta) (aur WhatsApp Connection → "Settings" tab) par peela "Pending" pill aur "Your request has been sent to ORALZY (date)" dikhta hai. ORALZY team faisla karti hai; jawab isi page par aur clinic ke registered email par aata hai. Approve ke baad page dobara kholo — Meta connect panel khud dikhega, dobara request ya login nahi karna.

Where in ORALZY: Setup → Integrations → Connect WhatsApp (Meta) · Patient Connect → WhatsApp → WhatsApp Connection · Mobile: Patient Connect → WhatsApp → WhatsApp Connection

Pending me "What you sent" ke neeche Number aur Reason dikhte hain (Hinglish screen par pill "Intezaar me", "Aapne jo bheja tha"). Kuch galat ho to "Edit details" dabao, number / wajah badlo aur "Send request again" — nayi request nahi banti, wahi update hoti hai aur request ki date wahi rehti hai. Mobile app par pending me "Request already sent" card aata hai aur wahan detail badalne ka option nahi — web se badlo. Approve hone par email "WhatsApp connect approved — ORALZY" aata hai, aur mobile WhatsApp Hub me "Connect" tab dikhne lagta hai. Page khula rakhne se wo apne aap nahi badalta — status page kholte waqt padha jaata hai, isliye email ke baad page dobara kholo. Approval me kitna time lagega, app nahi batata. Intezaar ke dauran clinic ke messages pehle jaise ORALZY ke number / SMS se jaate rehte hain. Request sirf owner/admin bhej ya badal sakte hain.

Quick steps

  1. Setup → Integrations → Connect WhatsApp (Meta) kholo
  2. "Pending" pill aur "What you sent" me bheji gayi details dekho
  3. Kuch galat ho to "Edit details" → badlo → "Send request again"
  4. Approval email aane ke baad page dobara kholo aur Meta se connect karo

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