Mobile ka Disconnect ORALZY se number aur token mita deta hai — wapas laane ke liye Meta se dobara connect karna padega ("You will need to reconnect to send messages."). Web ka "Disabled" (Hinglish screen par "Chalu" / "Band") sirf rokta hai — details save rehti hain; dobara dabakar "Enabled" karo to wapas chalu. Web par upar ka "✓ WhatsApp connected!" card page dobara kholne tak dikhta reh sakta hai — page refresh karke dekho. Dono tareekon se Meta par aapka WhatsApp Business account ya number delete nahi hota. Iske baad clinic ke messages apne number se nahi jaate — ORALZY ka common number (agar ORALZY ne chalu rakha ho) ya SMS use hota hai; upar patti ke "Full check" me "Number:" line dekho. Non-admin ko "Only the clinic owner or admin can connect or disconnect WhatsApp." aata hai.
Clinic ka apna WhatsApp number ORALZY se disconnect kaise kare?
Mobile: Patient Connect → WhatsApp → WhatsApp Connection → "WhatsApp connected" card par "Disconnect" → "Disconnect WhatsApp?" me "Disconnect". Web par Disconnect button nahi hai — Setup → Integrations → Connect WhatsApp (Meta) → "WhatsApp Business API" card ka hara "Enabled" button dabao, wo "Disabled" ho jaata hai aur turant save hota hai. Ye sirf owner/admin kar sakte hain.
Where in ORALZY: Setup → Integrations → Connect WhatsApp (Meta) · Mobile: Patient Connect → WhatsApp → WhatsApp Connection
Quick steps
- Mobile: Patient Connect → WhatsApp → WhatsApp Connection kholo
- "WhatsApp connected" card par "Disconnect" dabao aur confirm me "Disconnect"
- Web par: Setup → Integrations → Connect WhatsApp (Meta) → "WhatsApp Business API" card ka "Enabled" dabao → "Disabled"
- Patient Connect → WhatsApp ki upar patti me "Check again" dabakar dekho ab kaunsa number chal raha hai