Kab zaroori: connected card par "Token valid till: <date>" ho to us date se pehle dobara jodo — token khatam hone par apne number se message ruk jaate hain aur app pehle se yaad nahi dilata. Dashboard par "Disconnected" aaye, ya Meta par display name badla ho, tab bhi reconnect karo. Business app (coexistence) wala number: "✓ Connected — click to reconnect" seedha "New number" wale tareeke se popup kholta hai — us popup ko band karo, phir "Where is your number running right now?" me "On the WhatsApp Business app on a mobile" chuno, documents tick karo aur "🟢 Connect WhatsApp via Meta" dabao. Meta Business Account me ek se zyada number hon to ORALZY jo pehla number milta hai wahi jod leta hai — connect ke baad card par "Phone:" zaroor check karo; galat ho to Meta par sahi number wala account chun kar dobara jodo. Ek clinic ka ek hi WhatsApp number ORALZY se judta hai — naya jodne par purana hat jaata hai. Ye kaam sirf owner/admin kar sakte hain.
WhatsApp number dobara connect ya badalna ho to kya kare?
Web: Setup → Integrations → Connect WhatsApp (Meta) (ya WhatsApp Connection → "Settings" tab) me "✓ Connected — click to reconnect" dabao → Meta popup me sahi Business Account / number chuno → naye details purane ki jagah save ho jaate hain. Mobile par reconnect button nahi — pehle "Disconnect", phir dobara connect karo.
Where in ORALZY: Setup → Integrations → Connect WhatsApp (Meta) · Patient Connect → WhatsApp → WhatsApp Connection · Mobile: Patient Connect → WhatsApp → WhatsApp Connection
Quick steps
- Setup → Integrations → Connect WhatsApp (Meta) kholo
- "✓ Connected — click to reconnect" dabao (Business app wala number ho to khula popup band karke Business app option chuno aur "🟢 Connect WhatsApp via Meta" dabao)
- Meta popup me sahi WhatsApp Business Account aur number chuno
- Card par "Phone:" aur "Display name:" check karo; "Token valid till" page dobara kholne par dikhta hai