"Refresh Status" dabane par app Meta se dobara poochta hai ("Checking..."). "Disconnected" = koi chalu number nahi mila, ya Meta ne number / token mana kar diya (jaise connect card ki "Token valid till" date nikal gayi) — apna number juda tha to Settings tab se dobara connect karo. "Connected" hone par bhi message ruk sakte hain (emergency stop, balance, aaj ki limit) — iske liye upar ki patti aur Patient Connect → WhatsApp → Sent Log dekho. Mobile app: WhatsApp Hub ke upar "WhatsApp Cloud API" card par "Connected" aur "LIVE" bhi common number ki wajah se aa sakta hai, aur tab us card par "Request" button nahi dikhta — Hub ke "Settings" tab ka "Send request" ya Patient Connect → WhatsApp → WhatsApp Connection use karo.
WhatsApp Connection par 'Connected' dikhta hai, kya apna number jud gaya?
Zaroori nahi. WhatsApp Connection → "Dashboard" ka "Connection Status: Connected" sirf batata hai ki jis number se aapke message jaate hain wo Meta par chalu hai — apna number na juda ho to wo ORALZY ka common number hota hai. Apna number juda hai ya nahi: upar patti me "Full check" dabakar sabse neeche "Number: clinic's own" ya "ORALZY common (…)" padho, ya "Settings" tab me "✓ WhatsApp connected!" card dekho.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Connection · Mobile: Patient Connect → WhatsApp
Quick steps
- Patient Connect → WhatsApp → WhatsApp Connection → "Dashboard" tab kholo
- "Refresh Status" dabao
- Upar patti me "Full check" dabao aur sabse neeche "Number:" line padho
- Wahan "clinic's own" na ho to apna number abhi juda nahi hai