ORALZY
FAQ

WhatsApp Connection Dashboard me Phone Number aur Quality Rating khaali kyun dikhte hain?

Abhi Dashboard ke "Phone Number", "Verified Name" aur "Quality Rating" tiles connect hone ke baad bhi "—" dikhate hain — ye app ki kami hai, connection kharab hone ka sanket nahi. Juda hua number aur display name "Settings" tab (ya Setup → Integrations → Connect WhatsApp (Meta)) ke "✓ WhatsApp connected!" card me dikhta hai. Quality Rating ke liye Meta ka WhatsApp Manager → Phone numbers kholo.

Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Connection · Setup → Integrations → Connect WhatsApp (Meta)

"Messages Sent Today" sirf wahi message ginta hai jo isi browser se "Send Message" tab se bheje (try kiye) gaye — automatic reminder, bill, campaign isme nahi aate, aur dusre computer par ginti alag hogi. Kisko kya gaya aur gaya ya ruka, uski poori list Patient Connect → WhatsApp → Sent Log me hai. Connection theek hai ya nahi, uske liye "Connection Status" aur upar ki patti dekho. WhatsApp Manager ka link Setup → Integrations → Connect WhatsApp (Meta) ke "Setup Guide — where to find each value (click to expand)" me hai. Mobile ke Hub card par bhi number aur quality nahi aate; mobile par "Connect WhatsApp" screen ka "WhatsApp connected" card Phone, Display name aur WABA ID dikhata hai.

Quick steps

  1. Patient Connect → WhatsApp → WhatsApp Connection → "Settings" tab kholo
  2. "✓ WhatsApp connected!" card me Phone aur Display name padho
  3. Quality Rating ke liye Meta WhatsApp Manager → Phone numbers kholo
  4. Bheje gaye messages ki ginti Patient Connect → WhatsApp → Sent Log me dekho

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