Ye messages sirf record hote hain: inke liye koi bot ya auto-reply nahi chalta, aur purani history se "new" (unread) ginti nahi badhti. Purani history apne asli date / time par chat me lagti hai. Phone-app wale message par sent / delivered status nahi dikhta. Phone app se kisi naye number ko likha to Live Inbox me uski nayi chat (aur WhatsApp Contacts me contact) ban jaati hai. Number sirf ORALZY par juda ho (Business app ke bina), ya clinic ORALZY ka shared number use karti ho, to phone app wala raasta hai hi nahi. Phone app ke reply inbox me bilkul na aayein to ORALZY support se connection check karwao. Number jodna: Patient Connect → WhatsApp → WhatsApp Connection.
Phone ke WhatsApp Business app se diya reply inbox me dikhega?
Haan — agar clinic ka number "coexistence" se juda hai (WhatsApp Business app aur ORALZY dono saath). Phone app se likha message Live Inbox me usi patient ki chat me aapke message ki tarah aata hai, upar label "📱 Phone ke WhatsApp app se". Number jodte waqt Business app ki purani chats bhi ek baar inbox me aa jaati hain.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Patient Connect → WhatsApp → WhatsApp Connection
Quick steps
- Number coexistence (Business app + ORALZY) se juda hona chahiye — WhatsApp Connection dekho
- Phone ke WhatsApp Business app se patient ko reply karo
- Live Inbox me usi patient ki chat kholo — message "📱 Phone ke WhatsApp app se" label ke saath dikhega