Shabd message ke shuru me hona chahiye ("book karna hai" chalega, "mujhe appointment chahiye" nahi). Kuch aur shabd bhi chalte hain: appointment / booking (BOOK), bakaya / due / paisa (BILL), nuskha / prescription (RX), dawai / davai (MEDICINE), upi / gpay / payment (PAY), xray / opg (REPORT), checkup / followup (RECALL), dr / dentist (DOCTOR), cncl (CANCEL), kab / when (NEXT). Record wale jawab tabhi aate hain jab patient usi mobile number se likhe jo uske patient record me hai. REPORT ka portal link 14 din aur PORTAL ka link 30 din chalta hai. DOCTOR me 8 tak active doctor aur clinic ka phone / address aata hai. Hindi lipi (बुक, बिल) abhi kaam nahi karti. Koi command match na ho to message aapke keyword rules / AI Front Desk ke paas jaata hai. Har command ka switch "Usage & switches" me alag hai.
WhatsApp par patient kaun kaun se command bhej sakta hai aur kya jawab milta hai?
Master switch ON ho to: HI / HELLO / MENU / HELP = services ki list · BOOK = online booking link · NEXT = agla appointment · CANCEL = agla appointment cancel · BILL = kul bakaya · PAY = UPI pay link · RX = pichhla parcha · MEDICINE = parcha + refill · REPORT = pichhla treatment, plan aur portal link · RECALL = agla checkup · STATUS = teeno ek saath · DOCTOR = doctor list + address · FAMILY = family card · PORTAL = portal link.
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply
Quick steps
- Patient Connect → WhatsApp → Auto-Reply → "Built-in commands" kholo
- "🤖 Patient Self-Service Keywords" me dekho kaunse command ON hain
- Patients ko batao: clinic ke WhatsApp number par BOOK, NEXT, BILL, RX ya HI bhejein