Naye clinic me Master switch OFF hota hai par andar ke saare command switch ON — Master ON karte hi sab commands chalu ho jaate hain, isliye jo nahi chahiye (jaise BILL, PAY, CANCEL) pehle band kar do. Switch sirf owner / admin badal sakte hain; baaki staff ko "🔒 Only the owner or an admin can change these settings. You can see them here." dikhta hai. Web par "(alias of HELLO)" aur "(alias of HELP)" switch bhi hain — inka koi asar nahi; HI wala menu "HELLO / HELP — interactive menu" switch se band hota hai. Band command wala shabd aaye to message aapke keyword rules / AI Front Desk ke paas jaata hai. Mobile app me isi screen par neeche wahi switches (alias wale nahi).
BOOK, BILL ya CANCEL jaisa koi ek WhatsApp command band kaise kare?
Patient Connect → WhatsApp → Auto-Reply → "Built-in commands" → neeche "🤖 Patient Self-Service Keywords" me us command ka switch (jaise "CANCEL — cancel appointment" ya "BILL — pending bill amount") untick karo — turant save hota hai ("saving…"). Poora bot band: "Master switch (patient app on/off)" untick. Master OFF ho to baaki switch dhundhle (band) dikhte hain.
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply · Mobile: Patient Connect → WhatsApp → Auto-Reply
Quick steps
- Patient Connect → WhatsApp → Auto-Reply → "Built-in commands" kholo
- Neeche "🤖 Patient Self-Service Keywords" tak scroll karo
- Jo command nahi chahiye uska switch untick karo
- Poora bot band karna ho to "Master switch (patient app on/off)" untick karo