Sirf ek, sabse agla (aaj ya aage ka, pehle se cancel nahi) appointment cancel hota hai aur koi reason nahi likha jaata. Message "cancel" se shuru ho to "cancel mat karna" jaisa message bhi cancel kar deta hai — dhyan rakho. Setup → Settings → Auto Messages → Smart Cancellation Recovery chalu ho (aur slot zyada door na ho) to khaali slot ke liye waitlist ke kuch patients ko message jaata hai. Template ke "Cancel" button ka tap alag hai: wo cancel nahi karta, Today → Patient Requests (WhatsApp hub ka "🙋 Requests" tab) me "<naam> appointment cancel karna chahte hain" request banata hai. Patient ka CANCEL aur bot ka jawab WhatsApp Team Inbox ki chat me dikhta hai; Today → Calendar me appointment Cancelled dikhta hai — zaroorat ho to naya book karo. Number record se match na ho to "Patient record nahi mila." jaata hai aur kuch cancel nahi hota.
Patient WhatsApp par CANCEL likhe to appointment apne aap cancel ho jaata hai kya?
Haan — Master switch aur "CANCEL — cancel appointment" switch ON ho to patient ka message cancel (ya cncl, cancl) se shuru hote hi uska sabse agla aane wala appointment bina poochhe Cancelled ho jaata hai aur patient ko "✅ Aapka <date> <time> ka appointment cancel kar diya gaya hai. Reschedule karne ke liye reply BOOK." jaata hai. Na chahiye to wo switch band karo.
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply · Today → Calendar · Today → Patient Requests · Setup → Settings → Auto Messages → Smart Cancellation Recovery
Quick steps
- Patient Connect → WhatsApp → Auto-Reply → "Built-in commands" kholo
- "🤖 Patient Self-Service Keywords" me "CANCEL — cancel appointment" switch dekho
- Auto-cancel nahi chahiye to switch untick karo
- Cancel hua appointment Today → Calendar me dekho aur zaroorat ho to naya book karo