ORALZY
FAQ

Patient ko delete kiye bina inactive ya band kaise kare?

ORALZY me patient ka alag "Inactive" switch nahi hai. Messages band karne hain to chart → ✎ Edit patient details → "SMS DND" → "On (no SMS)" → "Save changes". Record hi list se hatana hai to owner / admin chart ⋯ (More actions) → "Archive patient" kare. "Deceased" (guzar gaye) ka nishaan kisi screen se nahi lagta — ORALZY support se lagwao.

Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → ⋯ More actions → Archive patient · Patient Care → Patients → Find Duplicates

SMS DND

record, bills, treatment sab waise hi rehte hain, bas us number par clinic ke messages nahi jaate. Archive: confirm box "Delete <naam>? This cannot be undone." bolta hai par patient asal me archive hota hai — sab list / search se hat jaata hai, bills / treatments / appointments rehte hain, face check-in ka chehra turant delete hota hai. Clinic ke paas wapas laane ka button nahi hai — galti hui ho to turant ORALZY support se baat karo; 90 din baad record hamesha ke liye mit jaata hai. Receptionist / doctor archive nahi kar sakte ("Forbidden: DELETE restricted to owner/admin/super_admin"); demo account par band; Action Guard me "Delete patient" on ho to PIN maangega. Mobile app me archive nahi hai. Do baar bana patient ho to archive ki jagah Find Duplicates se merge karo.

Quick steps

  1. Sirf messages rokne hain: ✎ Edit patient details → SMS DND → "On (no SMS)" → "Save changes"
  2. Record hatana hai: owner / admin chart ⋯ (More actions) → "Archive patient"
  3. Duplicate hai: Patient Care → Patients → Find Duplicates se merge
  4. Deceased mark karwana ho to ORALZY support se baat karo

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