ORALZY
FAQ

Mobile app me Recalls screen kaise use kare?

Mobile: Patient Care → Follow-ups → Recalls. Upar Due / Overdue / Contacted ginti, phir tabs "Due", "Overdue", "All", "Create", "AI Campaigns". Har card par "Call" (phone lagta hai), "Log call" (Outcome, "Next call / visit (optional)", Note → "Save call"), "WhatsApp", phir "Done", "Cancel" aur trash (delete). Neeche kheench kar refresh.

Where in ORALZY: Mobile: Patient Care → Follow-ups → Recalls · Mobile: patient → Profile tab → Recall

Web se farak: "Call" seedha phone dialer kholta hai. "Create" tab ("New Recall") me patient list me sirf sabse naye 500 patient aate hain, search nahi hai, aur Due Date aaj se pehle ki nahi chuni jaati — purane patient ke liye uski profile ka Recall card ya web use karo. WhatsApp message Hinglish me aapke phone ke WhatsApp se jaata hai ("aapka <type> due hai. Appointment book karein."). "AI Campaigns" tab me campaigns sirf "Pause" / "Resume" aur "Run Now" ho sakte hain (owner / admin); naya campaign mobile ki Patient Care → Follow-ups → Recare Campaigns screen se. Patient ki Profile tab me "Recall due in N days" / "Recall OVERDUE by N days" patti aur "Remind via WA" button bhi hai (30 din ke andar wale recall par).

Quick steps

  1. Mobile app me Patient Care → Follow-ups → Recalls kholo
  2. Tab chuno: Due / Overdue / All
  3. Card par "Call" ya "WhatsApp", phir "Log call" se natija save karo
  4. Patient aa gaya to "Done"

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