Recall tabhi banta hai jab call kisi patient se judi ho. Us patient ka pehle se khula (due / contacted) "missed-booking" recall ho to doosra nahi banta. Saath me staff ke liye "Call back: lost booking" task bhi banta hai. Ye recall baaki recalls jaisa hi hai — Patient Care → Follow-ups → Recalls me "Due This Week" / "Overdue" me dikhta hai: patient ko call karo, "📞 Log call" se natija likho, booking ho gayi to "Appointment booked", warna "Cancel". Patient ko is recall se apne aap koi message nahi jaata.
Recalls list me "missed-booking" type ka recall kahan se aaya?
Ye Patient Connect → Calls → Call Log se aata hai: kisi call par transcript daal kar "Run AI Analysis" kiya (ya call ke saath transcript save hua) aur AI ko laga ki patient booking chahta tha par booking nahi hui, to us patient ka "missed-booking" recall aaj ki Due Date ke saath ban jaata hai. Note: "Auto: missed-booking flag from call … Caller wanted to book but didn't. Call back today."
Where in ORALZY: Patient Care → Follow-ups → Recalls · Patient Connect → Calls → Call Log
Quick steps
- Patient Care → Follow-ups → Recalls me "missed-booking" wali row dekho
- Patient ko call karo aur "📞 Log call" se outcome save karo
- Booking ho gayi to "Appointment booked / अपॉइंटमेंट बुक" chuno, zaroorat nahi to "Cancel"