WhatsApp tabhi jaata hai jab lab vendor me WhatsApp Number (ya Phone) ho aur "Auto-send WhatsApp to lab when a case is dispatched" tick ho; warna case sirf chat / portal / ORALAB me dikhta hai. WhatsApp me daant number sirf chart se bane case ka jaata hai — "+ New Order" me chune daant work order (chat) aur Rx slip me jaate hain, isliye zaroori ho to Items me bhi likho (jaise "Zirconia Crown #36"). Expected Date khaali ho to bhejne ke din + 7 din lag jaate hain (chart wale case me us treatment ka TAT). NABH chalu ho to Lab Work register me entry bhi apne aap banti hai. WhatsApp fail ho to row par "⚠️ WhatsApp not sent" dikhta hai. Is waqt patient ko koi message nahi jaata.
"Send to Lab" dabane ke baad lab ko kya kya milta hai?
Case "Sent" ho jaata hai aur case code (jaise L-0421-A1B2) banta hai. Lab ko: (1) WhatsApp "🦷 New Lab Case — <code>" — patient ka naam + UHID, kaam, shade, expected date, notes aur RECEIVED / PROGRESS / READY / DELIVERED reply ka tareeka; (2) case ki chat me "📝 Work order" line (kaam, daant, shade, material, saath ki cheezein, due date, notes); (3) ORALAB se judi lab ke inbox me case, ya portal link me case. Clinic staff ke phone par "🦷 Case sent to lab" aata hai.
Where in ORALZY: Treatment → Lab → Lab Cases
Quick steps
- Pending case par "Send to Lab" / "✓ Sent to Lab" dabao
- Row par Status "Sent" aur "Sent" column me aaj ki date dekho
- "⚠️ WhatsApp not sent" na dikhe to lab ko WhatsApp chala gaya
- Lab se baat ya file ke liye row ka "💬 Chat" use karo