ORALZY
FAQ

Pending Dispatch me "WhatsApp" aur "✓ Sent to Lab" me kya fark hai?

Treatment → Lab → Lab Cases ke upar laal "Pending Dispatch — N lab cases waiting" patti me wo cases hain jo bane par lab ko bheje nahi gaye. "✓ Sent to Lab" case ko sach me bhejta hai (status Sent, lab ko WhatsApp / ORALAB inbox). "WhatsApp" sirf aapke WhatsApp me lab ke number par case ka message kholta hai — case Pending hi rehta hai, baad me "✓ Sent to Lab" dabana padta hai. 🔕 = is case ke reminder band.

Where in ORALZY: Treatment → Lab → Lab Cases · Mobile: Treatment → Lab

Har row me patient, UHID, kaam, kitne ghante se pada hai, kaunsi lab ("→ No default lab set" = koi lab nahi) aur "Exp:" date dikhti hai. Patti par likha hai "Reminders fire after 2 hrs until dispatched" — 2 ghante baad clinic ke owner / admin ke mobile par reminder jaata hai; 🔕 dabao to us case ka reminder ruk jaata hai (🔔 = phir chalu). "WhatsApp" button lab ka Phone number leta hai, vendor ka alag WhatsApp Number nahi — number na ho to WhatsApp me contact khud chunna padta hai. Lab Orders list me pending row par "Send to Lab" bhi wahi kaam karta hai. Mobile: patti sirf 2 ghante se purane cases dikhati hai — "WhatsApp", "✓ Sent", "🔕 Mute".

Quick steps

  1. Treatment → Lab → Lab Cases kholo — upar laal Pending Dispatch patti dekho
  2. Lab ko asli me bhejna hai → "✓ Sent to Lab"
  3. Sirf apne WhatsApp se message bhejna hai → "WhatsApp" (uske baad bhi "✓ Sent to Lab" dabao)
  4. Abhi nahi bhejna par reminder nahi chahiye → 🔕

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