ORALZY
FAQ

Galat insurance policy kaise hataye, Reactivate kya hai?

Pre-Auth Verify me policy band (deactivate) ya delete karne ka button abhi nahi hai — galat details 'Edit' karke theek karo aur 'Save' dabao. 'Show deactivated too' tick karne par pehle se band policies 'DEACTIVATED' badge ke saath dikhti hain; unpar 'Reactivate' dabane se policy wapas chalu ho jaati hai. Policy poori tarah hatani ho to ORALZY support se karwana hoga.

Where in ORALZY: Billing → Insurance & RGHS → Insurance → Pre-Auth Verify

'Edit' form wahi hai jo 'Add Policy' ka ('Patient *', 'Insurer *', 'Policy Number *' …). Edit me patient badalne par card par purana naam reh sakta hai — galat patient par bani policy ke liye sahi patient par nayi policy banao. Reactivate par '✓ <naam>'s policy reactivated' message aata hai. Mobile ke 'Insurance Verify' screen par sirf 'Verify' aur 'Reactivate' hain, Edit nahi.

Quick steps

  1. Billing → Insurance & RGHS → Insurance → Pre-Auth Verify → 'All Policies'
  2. Policy card par 'Edit' → galat field theek karo → 'Save'
  3. Band policy dekhni ho to 'Show deactivated too' tick karo
  4. 'DEACTIVATED' card par 'Reactivate' dabao

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