ORALZY
FAQ

Connected lab bolta hai unke ORALAB me mera case dikh hi nahi raha

Pehle dekho lab sach me judi hai ("Lab Vendors" me row par "🔬 ORALAB ✓", "💰 Rate card", "🛵 Pickup" dikhte hain?) aur case BHEJA gaya hai — lab ke inbox me case "Send to Lab" par hi jaata hai, draft (Pending) nahi. Sync fail hua ho to app har ghante khud dobara koshish karta hai. Inbox me hai par board par nahi → lab apne ORALAB Workflow Builder me 'Put clinic cases through this pipeline' tick kare.

Where in ORALZY: Treatment → Lab → Lab Cases · Lab side: ORALAB → Production → Workflow Builder

Judi hui (ORALAB) lab ke liye har dispatch par case lab ke apne workspace me ban jaata hai. Na dikhe to order se check karo:

  1. Lab judi hai? "Lab Vendors" tab me row par "🔬 ORALAB ✓" (aur "💰 Rate card", "💸 Pay", "🛵 Pickup") sirf judi lab par dikhte hain; "🔬 Connect ORALAB" dikhe to link hi nahi hai — lab ka connect code daalo ya "🔍 Find a lab" se request bhejo.
  2. Case bheja? Pending Dispatch me pada case lab ko nahi dikhta — "✓ Sent to Lab" dabao.
  3. Sync fail (net ki dikkat)? App aise cases ko har ghante dobara bhejta hai — thodi der me apne aap dikh jaata hai, duplicate nahi banta.
  4. Lab ko case code (L-…) se dhundne ko bolo — ORALAB inbox me case ke saath patient ka naam bhi jaata hai.
  5. Inbox me hai par production board par nahi — lab ORALAB → Production → Workflow Builder me 'Put clinic cases through this pipeline' tick karke Save kare. Clinic ko case dobara nahi bhejna padta.

Phir bhi na dikhe to ORALZY support ko case code batao. Nayi lab jodo to pehla case bhej kar lab se ek baar confirm kar lo.

Quick steps

  1. "Lab Vendors" me lab ki row par "🔬 ORALAB ✓" dekho
  2. Case Pending to nahi — "✓ Sent to Lab" dabao
  3. Lab se case code se search karwao
  4. Board par na ho to lab Workflow Builder ka pipeline tick lagaye
  5. Ghante bhar ruk kar dekho; phir bhi na ho to support ko case code do

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