Pending Dispatch me pada case 2 ghante baad laal ho jaata hai aur owner ko har ~2 ghante reminder jaata hai jab tak bheja na jaye (🔕 se mute). Bhejte hi lab ko WhatsApp + chat me "📦 Case dispatched" line jaati hai; WhatsApp fail ho to row par "⚠️ WhatsApp not sent". Row par "🖨 Rx slip", "💬 Chat" aur "🚚 Transit" (rider / courier ka detail) bhi hain. "Received" dabane par clinic ki taraf se patient ko "aapka kaam ready hai, fitting ke liye aaiye" message ek baar jaata hai; agar ORALAB lab ne khud "Sent" dabaya tha to message apne aap nahi jaata — row par "📱 Notify" dabao. "Delivered" par warranty ki ghadi shuru hoti hai. Dobara banwana ho to "↻ Redo".
Lab case dispatch se delivery tak ka tracking flow kya hai?
1) Case banta hai — treatment done par "Send to lab?" popup se ya Treatment → Lab → "+ New Order" → "Create & send to lab". 2) Pending Dispatch: "✓ Sent to Lab" / "Send to Lab" dabao — lab ko WhatsApp jaata hai, case code aur expected date lagti hai. 3) In Progress. 4) Kaam aaya → "Received" (quality ★, redo ho to "Flag as REDO"). 5) Patient ko lagaya → "Delivered".
Where in ORALZY: Treatment → Lab → Lab Orders / + New Order
Quick steps
- Case banao (treatment done popup ya "+ New Order")
- "Send to Lab" — lab ko WhatsApp, expected date lagti hai
- Kaam aane par "Received"
- Patient ko lagane par "Delivered"