Ye 26 Oct 2026 se hai; pehle receptionist ka Settle bina approval baaki maaf kar deta tha. Owner / admin khud Settle karein to baaki turant maaf hota hai jaise pehle. Dhyan: web par Settle ke baad message abhi bhi "Settled — ₹X collected, ₹Y waived." dikhata hai, chahe maafi pending ho — asli halat Write-offs tab me dekho. Reject hua to bill ka baaki wapas patient par hi rehta hai. Us bill par pehle se ek write-off approval me ho aur staff phir Settle kare to "A write-off for this bill is already waiting for approval" aata hai — par jo paisa likha tha wo tab tak jama ho chuka hota hai, dobara mat lo. Mobile ke "🤝 Settle" par bhi yahi niyam hai, aur wahan bhi alag se "approval me gaya" message nahi aata.
Receptionist ne 🤝 Settle kiya par bill abhi bhi khula kyun hai?
Ab owner / admin ke alawa koi aur 🤝 Settle kare to patient ka diya paisa turant jama hota hai, par bacha hua amount maaf nahi hota — wo "pending" write-off ban kar owner / admin ki approval ka intezaar karta hai. Approve hone tak bill khula aur baaki dikhega. Owner / admin Billing → Pending Payments → "Write-offs" tab me ✓ se approve karein.
Where in ORALZY: Billing → Pending Payments · Billing → Pending Payments → AI Recovery
Quick steps
- Owner / admin Billing → Pending Payments kholo
- "Write-offs" tab me pending row dekho (Category goodwill)
- ✓ se approve ya ✗ se reject karo