Aam wajah: payment app me darj hi nahi hua; mode "Cash" likha gaya (cash wali payment kabhi apne aap nahi milti — par "Choose patient" ki search me mil jaati hai); patient ne do bill ka paisa ek saath bheja ya amount alag hai; payment ki date bank entry se kai din door hai; reception ne UPI / NEFT ka reference number nahi likha. Jodne se sirf milaan ki entry par note lagta hai — app ka payment, mode ya bill nahi badalta; payment darj hi nahi thi to pehle patient chart se payment lo. Agli baar payment me reference number likhoge to entry apne aap "By UTR/ref" se mil jaayegi. Search kam se kam 2 akshar par chalta hai.
Bank milaan me patient ka payment "Not found" kyu dikh raha hai?
"👤 Patient payments" me "❓ Not found" = bank ki is entry ke liye app me koi milta-julta payment nahi mila (na reference, na same amount aas-paas ki date par). Row par "Choose patient" → naam / amount / reference likho → sahi payment par "This one". Clinic ka paisa hi nahi hai to "Ignore".
Where in ORALZY: Billing → Insurance & RGHS → Bank reconciliation → Bank milaan · Mobile: Billing → Insurance & RGHS → Bank reconciliation
Quick steps
- Bank reconciliation → "👤 Patient payments" → filter "❓ Not found"
- Row par "Choose patient" dabao
- Patient ka naam, amount ya reference likho
- Sahi payment par "This one"; clinic ka paisa nahi to "Ignore"