Pause sirf Active row par, Resume sirf Paused par, Stop Active / Paused / Escalated par aata hai. Stop ke baad wahi ladder dobara chalu nahi hoti — zaroorat ho to bill par phir "Start dunning" karo (nayi ladder, Day 0 message dobara jaayega). Patient ne poora paisa de diya to kuch karne ki zaroorat nahi — ladder khud completed ho jaati hai. Insights → Reports → All Reports → Receivables & Payables → AR Ageing ki row par bhi "✋ Stop" hai. Koi bhi staff login pause / stop kar sakta hai (Auditor nahi). Patient ko koi automatic message chahiye hi nahi to uske profile me SMS DND lagao. Mobile: Pending Payments → Reminders → "⏸ Pause" / "▶ Resume" / "✋ Stop".
Patient ne baat kar li, uski dunning reminder kaise Pause ya Stop kare?
Billing → Pending Payments → Reminders (Dunning) (Hinglish screen par tab "Yaad Dilao") → patient / phone / bill # se dhundho → row par "Pause" (aage ke message ruk jaate hain), baad me "Resume"; hamesha ke liye band karna ho to "Stop" → confirm "Stop this sequence? Patient will not be messaged further." → status "completed".
Where in ORALZY: Billing → Pending Payments → Reminders (Dunning) · Mobile: Pending Payments → Reminders tab
Quick steps
- Billing → Pending Payments → Reminders (Dunning)
- Search me patient / phone / bill # likho (status dropdown "All statuses" rakho)
- Row par "Pause" ya "Stop" dabao
- Pause kiya tha to baad me "Resume"