Status Razorpay se tabhi aata hai jab web par UPI Autopay page khule ya "Sync" dabao; ek baar me 50 khule mandate check hote hain, zyada hon to "Sync" dobara dabao. App se cancel kiya mandate "Cancelled" hi rehta hai. Filter chips me "Failed" ka chip nahi hai — failed mandate "All" me dikhte hain. "Cycles Done" = kitni baar paisa kata (jaise "3 / 12"). Mobile par Sync nahi hota, isliye wahan status purana dikh sakta hai. "Failed" par app khud kuch nahi karta — patient se baat karo; zaroorat ho to purana Cancel karke naya mandate banao.
UPI Autopay mandate ke status Pending auth, Active, Failed ka matlab kya hai?
"Pending auth" = link bana hai, patient ne abhi UPI app me approve nahi kiya. "Active" = patient ne approve kar diya, cycle par paisa katega (koi debit fail ho aur Razorpay dobara try kar raha ho tab bhi Active). "Failed" = Razorpay ne baar-baar fail ke baad rok diya, ya patient ne time par approve nahi kiya. "Paused", "Cancelled", "Completed" (saare cycle poore).
Where in ORALZY: Billing → Bills → EMI & Autopay → UPI Autopay
Quick steps
- "UPI Autopay" tab kholo (khulte hi sync hota hai)
- Zaroorat ho to "Sync" dabao
- Status chip aur "Cycles Done" dekho