Send tabhi chalta hai jab template Approved ho. Message clinic ke apne WhatsApp number se jaata hai aur WhatsApp balance se template ki category ke rate par katta hai; balance khatam ho ya patient ne STOP bheja ho to nahi jaata — mobile par wajah "Meta rejected" ke saath dikhti hai; galat number par "Invalid phone". Bheja message Sent Log aur Team Inbox me us number ki chat me dikhta hai. Campaign launch sirf owner / admin karte hain. Patient chart ke "💬 Send message" sheet me ye templates nahi aate — wahan app ke apne message (Treatment done, Payment received, Latest bill PDF…) hain.
Approved template ek patient ko kaise bheje?
Mobile app: Patient Connect → WhatsApp → WhatsApp Templates → Approved card par "Send" → "Recipient Phone" me 10 digit number aur har "Variable 1 — …" me value → PREVIEW dekho → "Send via Meta". Web ke Templates page par Send button nahi hai — web se template WhatsApp Campaigns se jaata hai ("👆 Pick patients" se ek patient bhi chun sakte ho).
Where in ORALZY: Mobile: Patient Connect → WhatsApp → WhatsApp Templates · Patient Connect → WhatsApp → WhatsApp Campaigns
Quick steps
- Mobile me Patient Connect → WhatsApp → WhatsApp Templates kholo
- Approved card par "Send" dabao
- "Recipient Phone" aur har variable ki value bharo, PREVIEW dekho
- "Send via Meta" — "✓ Message sent" aayega