Isliye reminders zyada jaate hon to Sent Log ka Total, Analytics se kaafi bada dikhega — ye galti nahi. Kisi din ki asli ginti ke liye Sent Log me date chuno aur upar ke tiles dekho. Analytics ka roz ka graph (Outbound / Inbound) bhi chats ke messages ka hai. "Total Contacts" = WhatsApp Contacts ki ginti, "opted-in" = jinka status opted-in hai. Analytics me date chunne ka option nahi hai.
WhatsApp Analytics aur Sent Log ke numbers alag kyu hain?
Dono alag cheez ginte hain. WhatsApp Analytics ke "Delivery Rate", "Read Rate", "Reply Rate" aur "Failed" sirf WhatsApp Campaigns ke messages se bante hain (ab tak ke sab campaigns). "Message Activity (last 30 days)" ka "Sent" sirf wo WhatsApp ginta hai jo Team Inbox ki kisi chat me hain. Sent Log har WhatsApp, SMS, Email aur Call ginta hai — automatic reminder, bill, Failed aur Blocked bhi.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Analytics · Patient Connect → WhatsApp → Sent Log
Quick steps
- Campaign ka haal WhatsApp Analytics me dekho
- Har message ki ginti ke liye Sent Log me date range chuno
- Sent Log ke tiles (Total, Reached phone, Failed, Blocked) padho