Ye ginti ab tak ke saare campaigns ki hai, date ke hisaab se nahi. Koi campaign na chala ho to sab 0% dikhega — automatic reminders aur bill messages isme nahi gine jaate. Mobile ke "Analytics" tab me "Replied" ka % read ke hisaab se (replied ÷ read) nikalta hai, isliye web se alag ho sakta hai. Ek campaign ka alag natija WhatsApp Campaigns me dekho. "Failed" card ke neeche "needs retry" likha hai, par Analytics me retry ka koi button nahi — fail hue logon ko dobara bhejna ho to WhatsApp Campaigns se bhejo.
WhatsApp Analytics me Delivery Rate, Read Rate aur Reply Rate kaise nikalta hai?
Teeno sirf WhatsApp campaigns ke messages se: "Delivery Rate" = delivered ÷ sent, "Read Rate" = read ÷ delivered, "Reply Rate" = replies ÷ delivered (× 100). "Failed" = campaign ke fail messages. Reply tab gina jaata hai jab campaign message paane wala contact uske baad WhatsApp par kuch bhi likhe.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Analytics · Patient Connect → WhatsApp → WhatsApp Campaigns
Quick steps
- Patient Connect → WhatsApp → "Analytics" tab kholo
- Upar ke dabbe padho — Delivery Rate, Read Rate, Reply Rate, Failed
- Ek campaign ka natija WhatsApp Campaigns me dekho