WhatsApp na ja sake to sheet par wajah aati hai: "WhatsApp is not connected for this clinic…" (Setup → Integrations → Connect WhatsApp (Meta)); "WhatsApp: this clinic is set to send from its OWN number, but no number is connected…" (Setup → Settings → Billing → Bill Settings (GST, UPI, bank) me "WhatsApp number" par ORALZY central number chuno ya apna number jodo); balance khatam par "WhatsApp: insufficient_wa_balance…". "📱 Send from your own phone" se PDF nahi jaati ("A PDF cannot go from your own phone — for now, print it and hand it over."). Billing page ke WhatsApp button par PDF na ja paaye to bill ki chhoti text line (amount, link) SMS se ja sakti hai — PDF kabhi nahi. File WhatsApp par jaane par Utility rate se paisa katta hai.
Photo, X-ray ya PDF SMS se kyun nahi jaati, patient ke paas WhatsApp na ho to?
Photo, X-ray aur PDF (bill, OPD card, case sheet, consent) sirf WhatsApp par jaate hain — SMS me file jaa hi nahi sakti, isliye app SMS try bhi nahi karta. Inke liye clinic ka WhatsApp chalu (ORALZY common number ya apna number) aur WhatsApp balance zaroori hai. Patient ke paas WhatsApp nahi hai to print karke haath me do.
Where in ORALZY: Patient Care → Patients · Patient chart → 💬 WhatsApp → Send documents (PDF) · Setup → Integrations → Connect WhatsApp (Meta)
Quick steps
- PDF: patient chart → 💬 WhatsApp → "Send documents (PDF)"; X-ray / photo: imaging me "☑️ Select → send / PDF" → "📱 WhatsApp to patient"
- ❌ aaye to wajah padho — WhatsApp juda nahi, "own number" setting ya balance
- Wajah theek karke dobara bhejo
- Patient ke paas WhatsApp nahi hai to print karke do