Keyword rule save / On-Off / delete par staff ko web me sirf "Save failed", "Toggle failed", "Delete failed" aata hai (mobile par server ka asli message, jaise "Forbidden: insufficient role"). Chatbot Flows me "Forbidden: insufficient role" aata hai, aur Delete par "Forbidden: DELETE restricted to owner/admin/super_admin". Owner / admin ko bhi "This feature is not available for your clinic yet" aaye to ye feature aapki clinic ke liye chalu nahi hai — ORALZY support se poochho. Kisi ka role badalna: Setup → Admin → Users & Policy → User Management.
Receptionist Auto-Reply ya Chatbot Flows me badlav kyun nahi kar pa raha?
Auto-Reply (Built-in commands aur keyword rules) aur Chatbot Flows sirf owner / admin badal sakte hain, kyunki ye asli patients ko jawab dete hain. Baaki staff (doctor, receptionist bhi) dekh sakte hain aur keyword rule ka "🧪 Test Matcher" aur flow ka "▶ Simulate" chala sakte hain. Built-in commands par staff ko "🔒 Only the owner or an admin can change these settings. You can see them here." dikhta hai.
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply · Patient Connect → WhatsApp → Chatbot Flows · Setup → Admin → Users & Policy → User Management
Quick steps
- Owner / admin login se Patient Connect → WhatsApp → Auto-Reply ya Chatbot Flows kholo
- Badlav karke save karo
- Staff ko sirf jaanch karni ho to "🧪 Test Matcher" ya "▶ Simulate" use kare