Patient app me aane wale appointment par "Cancel" / "Reschedule" dabakar wajah (optional) ke saath bhejta hai; app me "… request — clinic approval pending" dikhta hai. Ek appointment par ek hi request chal sakti hai ("A request is already pending for this appointment"). Reschedule par "↔ Counter" se dusra time suggest kar sakte ho — patient app me "Clinic has suggested a different time" ke neeche "Accept" / "Decline" karta hai, Accept par appointment khud us time par chali jaati hai. Dhyan: web portal link (/p/…) se aayi reschedule / cancel request is queue me nahi aati — wo Header → Alerts me alert banti hai aur calendar me staff ko khud badalni hoti hai. Cancel approve hone ke baad khaali slot Open Slot Filler ki "Today's Open Slots" list me bhi dikhta hai.
Patient ne app se appointment cancel ya reschedule request bheji to kya kare?
Request Today → Calendar → Online Bookings ki "Action Queue" me laal CANCEL ya peeli RESCHEDULE tag ke saath aati hai. "✓ Approve" dabate hi CANCEL par appointment Cancelled ho jaati hai aur RESCHEDULE par nayi date/time par chali jaati hai; "✗ Reject" par appointment waisi hi rehti hai. Patient ko app notification jaata hai.
Where in ORALZY: Today → Calendar → Online Bookings · Header → Alerts
Quick steps
- Today → Calendar → Online Bookings → "Action Queue" kholo
- CANCEL / RESCHEDULE wali row dekho (patient ki wajah ke saath)
- "✓ Approve", "↔ Counter" (sirf reschedule) ya "✗ Reject"