Suspend hone par pehle se khule devices par kuch second me poori screen "Subscription needed" aa jaati hai, aur lagbhag ek ghante me login bhi band ho jaata hai. Data delete nahi hota. Renewal overdue me paid-date ke baad 7 din tak app chalta rehta hai. Mobile OTP login par yahi haalat "Clinic subscription inactive" ke roop me dikhti hai. Pay karne ke baad 30 second tak purana block dikh sakta hai — reload karo.
Login karte hi "Clinic suspended" aata hai, andar kaise jaaye?
"Clinic suspended" ya "Clinic cancelled" hone par password / OTP login andar nahi jaane deta — owner clinic code ke saath ORALZY support se baat karke clinic chalu karwaye. Trial khatam, payment adhoora ya renewal overdue ho to login ho jaata hai aur turant poori screen "Subscription needed" aati hai — wahi se pay karke "I have paid — reload".
Where in ORALZY: Login page · Setup → Plan & Help → My Plan → My Subscription
Quick steps
- Error ka text padho
- "Clinic suspended / cancelled": owner ORALZY support se clinic code ke saath baat kare
- "Subscription needed" screen: wahi se plan / offer pay karo
- "I have paid — reload" dabao