OTP 10 minute tak chalta hai. WhatsApp par na aaye to "📩 No WhatsApp message? Send SMS" dabao. Staff (receptionist, doctor) naye PC par login kare tab bhi OTP owner ke phone par jaata hai — staff owner se code le. Owner ka ye number signup wala hai; clinic ke settings me ise badalne ka option nahi hai, ORALZY support se badalwao. Galat login cancel karna ho to "← Back (log in again)". Pehli baar naye device se login par user ke email par "login from a new device" mail bhi jaata hai. Two-factor on ho to OTP ke baad authenticator code bhi lagega. Mobile app me yahi screen "New device login — WhatsApp OTP" naam se aati hai — wahan button "Verify & Sign In" aur wapas jaane ke liye "Cancel & re-enter password". "📱 Sign in with Mobile OTP" wale raste me ye owner-OTP nahi lagta.
Naye computer ya phone par login karte waqt OTP kyun maangta hai?
Password sahi hone ke baad naye device par ORALZY clinic OWNER ke registered mobile par 6-digit OTP bhejta hai (WhatsApp par, WhatsApp chalu na ho to SMS par). Screen par "OTP (6 digits — WhatsApp to +91 98****1234)" jaisa box aata hai → code daalo → "Verify OTP & Sign In". "Trust this device for 90 days" tick rehne do to agle 90 din is device par sirf password lagega.
Where in ORALZY: Login page → Sign In (naya device) · Mobile: login screen → New device login · Header → My Account → Login Activity
Quick steps
- Username + Password daal kar "Sign In"
- Owner ke phone par aaya 6-digit OTP lo
- OTP box me daalo, "Trust this device for 90 days" tick rehne do
- "Verify OTP & Sign In" dabao
- WhatsApp na aaye to "📩 No WhatsApp message? Send SMS"