"Received" button sirf Sent / In Progress case par aata hai. Receptionist samet koi bhi clinic login ye kar sakta hai (Auditor nahi). Received hote hi: patient ko ek baar message jaata hai ki kaam ready hai, fitting ke liye aaiye (phone ho aur pehle na gaya ho); patient ke chart me Prosthesis registry ki entry banti hai; connected (ORALAB) lab ke paas case close dikhta hai; NABH lab register me date jaati hai. Quality star Reports ke "Lab Vendors" scorecard aur mobile ke "🏆 Top Lab Vendors" me judte hain (Lab Cases ka "Vendor Performance" tab sirf TAT / on-time dikhata hai, quality nahi). REDO tick par ₹0 ka naya case Pending Dispatch me banta hai — usko "Send to Lab" karna padta hai. Mobile: Treatment → Lab → Orders → case par "Receive" → "Receive Case" me "Quality rating *" zaroori → "Save Receive"; lab label / challan ka QR scan karne par bhi yahi box khulta hai. Patient ko fit karne ke baad row par "Delivered" dabao. Lab menu hi na dikhe to Setup → Settings → Clinic → Modules me Lab on hai ya nahi dekho. Ye "Lab" add-on ka hissa hai — menu me na dikhe ya "Upgrade required" aaye to Setup → Plan & Help → Store se le sakte hain.
Lab se kaam aa gaya, case "Received" kaise mark kare?
Treatment → Lab → Lab Cases → "Lab Orders" tab me case ki row par "Received" dabao → "Mark Received" box me Quality (1-5 ★) do (web par optional) → kaam kharab ho to "⚠️ Flag as REDO (case needs to go back)" tick karke Reason chuno → "✓ Mark Received". Case ka status Received ho jaata hai aur aaj ki date lagti hai.
Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Orders tab → row → Received · Mobile: Treatment → Lab → Lab Cases
Quick steps
- Treatment → Lab → Lab Cases kholo, "Lab Orders" tab
- Case ki row par "Received" dabao
- Quality (1-5 ★) chuno; kharab kaam ho to "⚠️ Flag as REDO" + Reason
- "✓ Mark Received" dabao
- Patient ko lagane ke baad "Delivered" dabao