Lab ki taraf se stage badalne par case chat me "🔄 Status: SENT" jaisi line aati hai. Mapping: lab ka Accepted / Working / Finishing = In Progress (status ke neeche 🔬 stage), lab ka Sent / READY = Received. Lab WhatsApp par "DELIVERED <code>" bheje to case seedha Delivered ho jaata hai — aisa ho to lab se poochh lo. Beta clinics me aisa case "The lab has sent these back" list me poochha jaata hai aur NABH register ki received date aapke "Yes, received" tak khaali rehti hai; baaki clinics me lab ki date hi received date maani jaati hai. Lab-side Received par patient ko apne aap message nahi jaata — web par row ka "📱 Notify" use karo (beta me "Yes, received" dabane par message jaata hai). Parcel kahan hai: row ka "🚚 Transit" kholo — lab ne wapsi ka bus / courier detail bhara ho to "⬅️ Return — back from the lab" me dikhega.
Lab ne "Sent" dabaya to case Received kyun dikh raha hai, parcel to aaya hi nahi?
Connected (ORALAB) lab ka "Sent", lab portal ka "Sent" ya lab ka WhatsApp "READY <case code>" — ye case ko seedha Received kar dete hain, lab ki date se. Iska matlab "lab ne bhej diya", clinic ko mil gaya ye pakka nahi. Isliye row par "Received" button nahi, "Delivered" dikhta hai. Parcel aane par beta clinics me "kaam mila?" popup ya Patient chart → Lab me "Yes, received" dabao.
Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Orders tab → Status column · Patient chart → Lab
Quick steps
- Row ka status aur 🔬 stage dekho
- "🚚 Transit" me lab ka wapsi (Return) detail dekho
- Parcel aane par popup ya Patient chart → Lab me "Yes, received" dabao
- Patient ko batana ho to "📱 Notify" dabao