Receptionist / doctor / assistant login se cancel nahi hota: mobile par "Forbidden: DELETE restricted to owner/admin/super_admin" aata hai, web par OK dabane ke baad kuch nahi hota. Cancel par "Chase overdue lab" task bhi band ho jaata hai. Jo lab ORALZY se connected nahi, use app khud kuch nahi bhejta — use chat / call par batao. Wapas laana: 🗑️ Recycle Bin tab → "↩️ Restore" (owner / admin) — case purane status par aata hai. Hamesha ke liye mitana: bin me "Delete forever" (sirf owner) — wapas nahi aata. Patient ka bill isse nahi badalta — bill / refund alag se karo. Pehle lab ko 💬 Chat / call karke kaam rukwao, phir cancel karo. Ek patient ke same lab me 2-3 duplicate case ho to owner "Review & merge" bhi use kar sakta hai.
Lab order cancel ya delete kaise kare, aur kaun kar sakta hai?
Sirf owner ya admin: web par Treatment → Lab → Lab Cases → Lab Orders me row ka laal "×" → confirm "Cancel this lab order? Data is archived for 90 days before final purge." Mobile par card ka "Cancel" (Pending / Sent / In Progress) → "Cancel order". Case list se hat kar 🗑️ Recycle Bin me 90 din rehta hai; connected (ORALAB) lab ke paas case "Case cancelled by clinic" ho jaata hai.
Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Orders tab → row → × · Mobile: Treatment → Lab → Lab Cases
Quick steps
- Lab ko pehle chat / call karke kaam rukwao
- Owner / admin login se Lab Orders me row ka "×" dabao (mobile: "Cancel")
- Confirm karo — case Recycle Bin me chala jaata hai
- Galti se hua to 🗑️ Recycle Bin → "↩️ Restore"