RESCHEDULE (patient app) par: patient apni appointment ke card par 'Clinic has suggested a different time' ke neeche "Accept" / "Decline" dabata hai — Accept par appointment nayi date/time par shift ho jaati hai, Decline par request CANCELLED aur purani appointment waisi hi rehti hai. NEW request (website link ya patient app) par patient ke paas jawab dene ka koi button hi nahi hai — website status page par sirf 'The clinic has suggested a different time — they will contact you' aata hai. Aisi request hamesha AWAITING PATIENT me Action Queue me padi rehti hai; staff ki taraf se bhi Approve / Reject ka button nahi aata. Isliye NEW request ke liye patient ko phone karke time pakka karo aur Approve karke calendar me time badlo, ya calendar se seedha book karo. Counter CANCEL request par nahi hota. Mobile: Online Bookings screen par "Counter-propose different time".
Online booking par patient ko dusra time kaise suggest kare (Counter)?
Today → Calendar → Online Bookings → "Action Queue" me row par "↔ Counter" → "Counter-propose New Slot" me New Date, New Time aur Reason / Note (optional) → "Send Counter-Proposal". Status AWAITING PATIENT ho jaata hai, row par "↪ You proposed: …" aur 'Waiting for patient response…' dikhta hai — ab is row par koi button nahi rehta. Counter sirf patient app ki RESCHEDULE request par kaam ka hai; NEW request par Counter mat karo.
Where in ORALZY: Today → Calendar → Online Bookings · Mobile: Today → Calendar → Online Bookings
Quick steps
- Request RESCHEDULE kind ki hai, ye dekho
- Row par "↔ Counter" dabao
- New Date aur New Time chuno, Reason / Note (optional)
- "Send Counter-Proposal"
- NEW request ho to Counter ki jagah patient ko phone karo, Approve karo aur calendar me time badlo