SOP PSQ-5 ki soch: koi bhi incident standard form par report ho (date, location, kya hua, immediate action, severity), imaandari se report karne par saza nahi (just culture), sentinel event ka root cause analysis (5-Why / Fishbone) jaldi ho, har RCA se CAPA bane aur learnings staff ke saath share hon. ORALZY me ye "Incident Reports" tab me hota hai: har report ko INC-<saal>-0001 jaisa number milta hai, "✨ Suggest CAPA with AI" se root cause / actions ka draft mil sakta hai, aur card ke dropdown se CAPA status Open → Investigating → Action Taken → Closed hota hai. Report ek adverse event bhi banati hai (Compliance Logs → Adverse Events) aur fall / medication error / CAPA register me row kholti hai. Assessor aam taur par bhara hua incident, last RCA aur uska CAPA closure dekhta hai. Policy aur SOP: NABH → NABH → SOP Library.
Incident ya sentinel event ka reporting NABH me kaise karna hai?
NABH ke liye har incident (chhota, bada, near miss) report karo. ORALZY me: NABH → NABH → NABH Hub → SOP Sign-Off → "Incident Reports" tab → "Report New Incident" → Type, Severity (Sentinel / Critical / Major / Minor / Near Miss), Title, Description, Reported By, CAPA (Root Cause, Corrective, Preventive) → "Submit Incident". Sentinel / Critical par mock drill, training aur 30-day CAPA review khud ban jaate hain.
Where in ORALZY: NABH → NABH → SOP Library · NABH → NABH → NABH Hub → SOP Sign-Off · NABH Compliance page → "Incident Reports" tab