SOP MOM-7 (NABH → NABH → SOP Library) definitions aur reporting time batata hai; staff ko teen definitions yaad honi chahiye. ORALZY me report ke raaste: (1) web "Incident Reports" tab — Type Medication Error / Allergic Reaction, Severity, Title, Description, Reported By, Immediate Action, Root Cause, Corrective / Preventive Action; (2) mobile: NABH → NABH Hub → Compliance Logs → Adverse Events → category "medication error" ya "allergic reaction". Dono se adverse event banta hai jo "Medication Error Register" me row kholta hai; corrective / preventive action likha ho to "Corrective & Preventive Action Register" me bhi. Web ke Compliance Logs → Adverse Events form me "medication error" category abhi save nahi hoti, isliye web par Incident Reports use karo. Zero report audit me shak paida karta hai — near miss bhi report karo.
ADR ya medication error ho jaye to kya karna hai?
Teen cheezein alag samjho — near-miss (patient tak pahunchne se pehle pakdi galti), medication error (galti patient tak pahunchi), ADR (normal dose par nuksaan wali reaction). ORALZY me report: NABH → NABH → NABH Hub → SOP Sign-Off → "Incident Reports" → "Report New Incident" → Type "Medication Error" ya "Allergic Reaction", Severity (Near Miss bhi) → "Submit Incident". Ye "Medication Error Register" me row khol deta hai.
Where in ORALZY: NABH → NABH → SOP Library · NABH → NABH → NABH Hub → SOP Sign-Off · NABH Compliance page → "Incident Reports" tab