ORALZY
FAQ

RGHS patient ke bill par "Which account is this bill for?" me kya chune?

Scheme (RGHS/CGHS…) patient par "New bill" me Save dabate hi ye popup aata hai (Hinglish screen: "Bill kiske account me?"). "🏛️ <Scheme> account (govt) — reimbursement claim" = bill sarkar ke khate me jaata hai — patient ke bakaya me nahi judta aur patient se paisa darj nahi hota. "👤 <Patient> — patient pays (self-pay)" = normal bill, patient deta hai. Dono me bill par patient ka naam + scheme chhapta hai.

Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → ⋯ More actions → "New bill" → Save · Billing → Insurance & RGHS → Scheme A/c → Scheme / Govt Account

Scheme chuna to toast aata hai "✓ Bill ₹X · <Scheme> account (reimbursement pending)" — "Amount paid now" bhara ho tab bhi us bill ka paisa patient ke naam darj nahi hota. Ye bill Billing → Insurance & RGHS → Scheme A/c me reimbursement ke liye dikhta hai, aur "Collect payment" ki list me nahi aata. Popup tabhi aata hai jab patient ki profile me scheme set ho (General par nahi), aur sirf bill banate waqt — sirf payment lete waqt nahi. Payment mode UPI ho to QR me abhi sirf dawai ka hissa hota hai; bill ka paisa self-pay chunne ke baad "Collect payment" se lo. Scheme rate se zyada, rate set na hona, ya claim photos baaki hone par bill ruk sakta hai — error message padho. Galat account chun liya to us bill ka account baad me badalne ka option nahi hai, aur bill "🗑 Delete" karne ke baad wo treatment chart ke "Items to bill" me wapas nahi aata — sahi bill owner/admin se Billing → Bills me banwao.

Quick steps

  1. "New bill" me items chuno aur Save dabao
  2. Govt claim karna ho to "🏛️ … account (govt) — reimbursement claim"
  3. Patient khud dega to "👤 … — patient pays (self-pay)"
  4. Scheme bill ka paisa aane par Scheme A/c me reimbursement record karo

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